Telstra is So Nice

Remember my earlier posting about that huge bill for our broadband service?  Well, I just received word from Telstra (BigPond) about my request to forgive those additional charges that I incurred when we went over our bandwidth limit:
Dear Eric,

Thank you for completing and returning the BigPond Request for Credit Form.

This email is to advise that your request for credit has been accepted.

BigPond will credit your account with a once-off amount of $ 673.67.
How nice is to receive sympathy for my stupid mistake from such a big corporation, huh?!  Thanks, Telstra!!